THE UTILITY OF HEALTHCARE SYSTEM BEFORE AND DURING THE COVID-19 PANDEMIC

According to the European Charter of Patients’ Rights, every person has the right to access health services in accordance with their health needs. The aim of this study is to analyze the utility of the healthcare service before and during the COVID-19 pandemic. Material and methods: An anonymous survey was conducted through a questionnaire in Google Forms among individuals over 20 years old (n=645), who were divided into several groups. Documentary, sociological and statistical methods were applied. Results: 58.4% of respondents reported that they maintained their GP visits during the COVID-19 pandemic. 43.3% of them had no obstacles to contact him/her by phone and 45.7% had no obstacles to visit him/her in person. Conclusion: The spread of the SARS-CoV-2 virus has presented the health system with many challenges, one of which is the burden on all its levels. However, between patient and doctor there is an established relationship, adequate communication and mutual trust.