移动商务应用程序与员工生产力

Md Rokonuzzaman, Abdullah Alhidari, Ahasan Harun, A. Paswan, Derrick D'Souza
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引用次数: 0

摘要

目的为了提高员工的工作效率,企业为员工提供并希望他们使用经认可的移动应用程序。然而,尽管有直观的吸引力,信息技术的使用与生产率之间的关系仍然被认为是矛盾的。本研究探讨了员工对雇主提供的商业移动应用程序的体验和参与度与该应用程序对员工工作效率的影响之间的关系。设计/方法/途径使用雇主提供的商业应用程序的受访者数据来检验假设。结果结果表明,员工用户对企业应用程序的基于经验的归因,即定制化、性能质量和兼容性,在参与强度的中介下对工作效率产生了积极影响。此外,工作类型(零售业与非零售业)和员工用户的经验深度会缓和基于经验的归因对生产率的间接影响。原创性/价值与以往对这一主题的研究不同,本研究只关注假设检验的中介效应和调节效应。具体而言,本研究调查了工作类型(零售业与非零售业)条件下的效应,作者认为这对零售业具有重要意义。这些发现对未来的研究和管理者都有重要意义。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Mobile business apps and employee productivity
PurposeHoping to increase the productivity of their employees, firms provide and expect their employees to use approved mobile apps. However, despite an intuitive appeal, the relationship between information technology usage and productivity is still seen as paradoxical. This study examines the relationship between employees' experience and engagement with business mobile apps provided by employers and its effects on employee work productivity.Design/methodology/approachData from respondents who use employer-provided business apps were used to test the hypotheses. Measurement-corrected latent scores extracted from the PLS measurement evaluation were used in regression-centric assessment using PROCESS.FindingsResults indicate that employee-users’ experience-based attributions of the business app, i.e. customization, performance quality and compatibility, have positive effects on productivity mediated by participation intensity. Further, work type (retail vs non-retail) and the depth of the employee user’s experience moderate experience-based attributions' indirect effects on productivity.Originality/valueUnlike previous studies delving into this topic, this study focuses solely on the mediation and moderation effects for hypothesis testing. Specifically, this study investigates effects conditional on work type (retail vs non-retail), which the authors believe has significant implications for retailing. These findings have interesting implications for both future research and managers.
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