{"title":"拓宽服务设计的视野","authors":"Johannes Jan Pauen, Sebastian Vetter","doi":"10.30819/touchpoint.14-2.02","DOIUrl":null,"url":null,"abstract":"\n Service design helps organisations focus on – and design for –\ntheir most important stakeholders. We argue that although the\ntools of service design can highlight and integrate multiple\nstakeholder perspectives, they cannot adequately address the\ncomplexity inherent in organisations. This is limiting the impact\nof service design. Indicators that this is taking place are a lack of\nsupport or funding for service design projects, as well as resistance\nand ‘cultural’ push back when it comes to implementation.\n\n","PeriodicalId":498000,"journal":{"name":"Touchpoint","volume":"19 15","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2023-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Widening the Perspective of Service Design\",\"authors\":\"Johannes Jan Pauen, Sebastian Vetter\",\"doi\":\"10.30819/touchpoint.14-2.02\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\\n Service design helps organisations focus on – and design for –\\ntheir most important stakeholders. We argue that although the\\ntools of service design can highlight and integrate multiple\\nstakeholder perspectives, they cannot adequately address the\\ncomplexity inherent in organisations. This is limiting the impact\\nof service design. Indicators that this is taking place are a lack of\\nsupport or funding for service design projects, as well as resistance\\nand ‘cultural’ push back when it comes to implementation.\\n\\n\",\"PeriodicalId\":498000,\"journal\":{\"name\":\"Touchpoint\",\"volume\":\"19 15\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-12-22\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Touchpoint\",\"FirstCategoryId\":\"0\",\"ListUrlMain\":\"https://doi.org/10.30819/touchpoint.14-2.02\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Touchpoint","FirstCategoryId":"0","ListUrlMain":"https://doi.org/10.30819/touchpoint.14-2.02","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Service design helps organisations focus on – and design for –
their most important stakeholders. We argue that although the
tools of service design can highlight and integrate multiple
stakeholder perspectives, they cannot adequately address the
complexity inherent in organisations. This is limiting the impact
of service design. Indicators that this is taking place are a lack of
support or funding for service design projects, as well as resistance
and ‘cultural’ push back when it comes to implementation.