哈萨克斯坦阿斯塔纳市消费者的冲动性网购行为

Saule Yolcu, Daniel Meyer
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摘要

本文在分析前人研究的基础上,探讨了网络环境下消费者的网购冲动购买行为现象及其影响因素。由于电子商务的发展和COVID-19大流行,数字环境下的冲动购买频率有所增加。该研究为理解冲动购买行为提供了一个框架,考虑了其定义和影响它的类别和变量。在对网上冲动购物的调查中,哈萨克斯坦的132名受访者参与了调查。这项研究主要针对年龄在18岁至37岁之间的网购者,他们会进行非理性购物。该研究考察了冲动性、心理知觉和社会影响作为影响冲动性购买行为的因素。外部刺激因素,如营销活动和零售环境,也被考虑在内。结果揭示了调查对象的人口统计信息,如他们的性别、年龄、网上购物的频率、他们购买的东西的种类,以及他们是计划购买还是自发购买。营销人员和消费者都可以通过了解在线环境中驱动冲动购买的因素来提高他们对冲动购买倾向和无意获取的认识。这将有助于在网上购物体验中做出更好的决策。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Impulsive buying behaviour of consumers for online purchases in the city of Astana, Kazakhstan
This article explores the phenomenon of consumers' impulsive buying behavior for online purchases and its influencing factors in an online context by analyzing previous research in this field. Impulsive purchases have increased in frequency in digital contexts due to the development of e-commerce and the COVID-19 pandemic. The study offers a framework for understanding impulsive purchasing behavior that considers its definition and the categories and variables influencing it. For the study's survey on impulsive purchases made online, 132 respondents in Kazakhstan participated. The study concentrated on internet shoppers between the ages of 18 and 37 who made irrational purchases. The study examined impulsivity, psychological perceptions, and social influence as factors impacting impulsive purchase behavior. External stimuli, such as marketing campaigns and the retail environment, were also considered. The results revealed insight into the survey respondents' demographic information, such as their gender, age, frequency of internet shopping, the kinds of things they bought, and whether they made planned or spontaneous purchases. Both marketers and consumers may improve their awareness of impulsive buying inclinations and inadvertent acquisition by being aware of the elements driving impulsive purchases in online environments. This will lead to better decision-making during online shopping experiences.
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