Alicia Martin-Navarro, Maria Paula Lechuga Sancho, Jose Aurelio Medina-Garrido
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Business process management systems in port processes: a systematic literature review
Business Process Management Systems (BPMS) represent a technology that
automates business processes, connecting users to their tasks. There are many
business processes within the port activity that can be improved through the
use of more efficient technologies and BPMS in particular, which can help to
coordinate and automate critical processes such as cargo manifests, customs
declaration the management of scales, or dangerous goods, traditionally
supported by EDI technologies. These technologies could be integrated with
BPMS, modernizing port logistics management. The aim of this work is to
demonstrate, through a systematic analysis of the literature, the state of the
art in BPMS research in the port industry. For this, a systematic review of the
literature of the last ten years was carried out. The works generated by the
search were subsequently analysed and filtered. After the investigation, it is
discovered that the relationship between BPMS and the port sector is
practically non-existent which represents an important gap to be covered and a
future line of research.