任务绩效与员工培训:旅游酒店业员工敬业度的中介作用

IF 2.3 Q3 MANAGEMENT
Mohd Arwab, Mohd Adil, Mohd Nasir, Mohd Ashraf Ali
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引用次数: 11

摘要

本研究的目的是分析员工对培训的认知,并检验员工敬业度在培训与任务绩效之间的中介作用。设计/方法/方法已经开发出一个综合模型,突出了培训动机和培训支持之间的关系,以及它们通过员工敬业度的中介作用对任务绩效的影响。利用397个样本,结构方程模型在SPSS和AMOS的帮助下验证了假设的关系,并评估了在印度德里(首都)经营的旅行社工作的员工的反应。研究结果:本研究的结果表明,在旅游和酒店行业,培训与员工的任务绩效之间存在显著的正相关关系。同时,员工敬业度对培训与任务绩效之间的关系具有直接和间接的正向中介作用。本研究讨论了这些发现的后果,并为实际实施提供了一些建议。实践意义本研究的结果可以为管理者和人力资源专业人员根据本研究使用的维度组织专门的培训计划以提高员工绩效提供参考。该研究还表明,培训计划可以提高员工对组织活动的参与度,从而建立团队合作和整体组织和个人绩效。原创性/价值本研究还引入了一个概念模型和理论框架,为员工的培训和任务绩效提供了重要的贡献。本研究结合社会交换理论,为确认员工敬业度对绩效的影响提供了强有力的理论基础。此外,这一新颖的研究探索了培训和任务绩效之间的关系,员工敬业度作为中介,特别是在印度旅游和酒店业。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Task performance and training of employees: the mediating role of employee engagement in the tourism and hospitality industry

Purpose

The purpose of this study is to analyse the perception of employees towards training and also examine the mediation effect of employee engagement between training and task performance.

Design/methodology/approach

An integrated model has been developed highlighting the relationship of the motivation for training and support for training and their implications on task performance through the mediating role of employee engagement. Using the sample of 397, structural equation modelling has been used with the help of SPSS and AMOS to validate the hypothesized relationship and evaluate the responses of employees working in travel agencies operating in Delhi (capital), India.

Findings

The findings of this study demonstrated a positively significant relationship between training and task performance of employees in the tourism and hospitality industry. Simultaneously, employee engagement positively mediates the relationship between training and task performance directly and indirectly. This study goes over the ramifications of the findings and offers some suggestions for practical implementations.

Practical implications

The findings of this study can be used by managers and HR professionals to organize exclusive training programs for improving employees’ performance based on the dimensions used in this study. This study also suggests that training program enhances employee engagement in organizational activities which leads to build up team work and overall organizational as well as individual performance.

Originality/value

This study also introduces a conceptual model and theoretical framework that provide a significant contribution to the training and task performance of employees. This study provides a strong theoretical foundation by incorporating the social exchange theory to confirm the role of employee engagement in performance. Further, this novel piece of research explores the relationship between training and task performance with employee engagement as a mediator, especially in the Indian tourism and hospitality industry.

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来源期刊
CiteScore
5.10
自引率
13.60%
发文量
53
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