{"title":"电子邮件管理策略及其对电子邮件管理绩效的影响分析","authors":"Peter Letmathe, Elisabeth Noll","doi":"10.1016/j.omega.2023.103002","DOIUrl":null,"url":null,"abstract":"<div><p>Through digitization as well as globalization, communication in the workplace has changed massively, and email communication is nowadays one important—if not the most important—communication tool. Many people at work, especially managers, feel overwhelmed by the sheer volume and content of the emails that they have to handle. Moreover, many emails lead to a sense of being strained due to regular task-switching and has negative consequences for fully utilizing an individual's cognitive capacity. These aspects of emails can result in cognitive overload, described as email overload, accompanied by lower work performance. Therefore, email management strategies are required that avoid email overload with its negative consequences and that increase email management performance.</p><p>Previous studies have investigated single factors influencing the perceived email overload as well as specific single-item email management strategies that individuals apply in order to handle emails. Since email management strategies are best described by constructs comprising several items, this paper identifies for the first time a full set of well-validated email management strategies and their effects on email management performance. To obtain information about the individual email behavior of managers at work, a survey was conducted and factor as well as regression analyses were performed. The findings provide scientifically substantiated advice on which strategies can be used to improve the aforementioned performance: most particularly, by using the email client as a to-do list and by keeping the email inbox at zero. Explanatory approaches for these results are described against the background of cognitive theories.</p></div>","PeriodicalId":19529,"journal":{"name":"Omega-international Journal of Management Science","volume":null,"pages":null},"PeriodicalIF":6.7000,"publicationDate":"2023-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0305048323001664/pdfft?md5=3511d25872e37ccf28be202a49345cc2&pid=1-s2.0-S0305048323001664-main.pdf","citationCount":"0","resultStr":"{\"title\":\"Analysis of email management strategies and their effects on email management performance\",\"authors\":\"Peter Letmathe, Elisabeth Noll\",\"doi\":\"10.1016/j.omega.2023.103002\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>Through digitization as well as globalization, communication in the workplace has changed massively, and email communication is nowadays one important—if not the most important—communication tool. Many people at work, especially managers, feel overwhelmed by the sheer volume and content of the emails that they have to handle. Moreover, many emails lead to a sense of being strained due to regular task-switching and has negative consequences for fully utilizing an individual's cognitive capacity. These aspects of emails can result in cognitive overload, described as email overload, accompanied by lower work performance. Therefore, email management strategies are required that avoid email overload with its negative consequences and that increase email management performance.</p><p>Previous studies have investigated single factors influencing the perceived email overload as well as specific single-item email management strategies that individuals apply in order to handle emails. Since email management strategies are best described by constructs comprising several items, this paper identifies for the first time a full set of well-validated email management strategies and their effects on email management performance. To obtain information about the individual email behavior of managers at work, a survey was conducted and factor as well as regression analyses were performed. The findings provide scientifically substantiated advice on which strategies can be used to improve the aforementioned performance: most particularly, by using the email client as a to-do list and by keeping the email inbox at zero. Explanatory approaches for these results are described against the background of cognitive theories.</p></div>\",\"PeriodicalId\":19529,\"journal\":{\"name\":\"Omega-international Journal of Management Science\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":6.7000,\"publicationDate\":\"2023-11-21\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://www.sciencedirect.com/science/article/pii/S0305048323001664/pdfft?md5=3511d25872e37ccf28be202a49345cc2&pid=1-s2.0-S0305048323001664-main.pdf\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Omega-international Journal of Management Science\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S0305048323001664\",\"RegionNum\":2,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"MANAGEMENT\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Omega-international Journal of Management Science","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0305048323001664","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"MANAGEMENT","Score":null,"Total":0}
Analysis of email management strategies and their effects on email management performance
Through digitization as well as globalization, communication in the workplace has changed massively, and email communication is nowadays one important—if not the most important—communication tool. Many people at work, especially managers, feel overwhelmed by the sheer volume and content of the emails that they have to handle. Moreover, many emails lead to a sense of being strained due to regular task-switching and has negative consequences for fully utilizing an individual's cognitive capacity. These aspects of emails can result in cognitive overload, described as email overload, accompanied by lower work performance. Therefore, email management strategies are required that avoid email overload with its negative consequences and that increase email management performance.
Previous studies have investigated single factors influencing the perceived email overload as well as specific single-item email management strategies that individuals apply in order to handle emails. Since email management strategies are best described by constructs comprising several items, this paper identifies for the first time a full set of well-validated email management strategies and their effects on email management performance. To obtain information about the individual email behavior of managers at work, a survey was conducted and factor as well as regression analyses were performed. The findings provide scientifically substantiated advice on which strategies can be used to improve the aforementioned performance: most particularly, by using the email client as a to-do list and by keeping the email inbox at zero. Explanatory approaches for these results are described against the background of cognitive theories.
期刊介绍:
Omega reports on developments in management, including the latest research results and applications. Original contributions and review articles describe the state of the art in specific fields or functions of management, while there are shorter critical assessments of particular management techniques. Other features of the journal are the "Memoranda" section for short communications and "Feedback", a correspondence column. Omega is both stimulating reading and an important source for practising managers, specialists in management services, operational research workers and management scientists, management consultants, academics, students and research personnel throughout the world. The material published is of high quality and relevance, written in a manner which makes it accessible to all of this wide-ranging readership. Preference will be given to papers with implications to the practice of management. Submissions of purely theoretical papers are discouraged. The review of material for publication in the journal reflects this aim.