Social media data from two iconic Neotropical big cats: can this translate to action?

Introduction There has been a gradual increase in studies of social media data usage in biodiversity conservation. Social media data is an underused source of information with the potential to maximize the outcomes of established conservation measures. In this study, we assessed how structured social media data can provide insight into species conservation through a species conservation plan, based on predefined actions. Methods We established a framework centered on a set of steps that go from defining social media platforms and species of interest to applying general analysis of data based on data dimensions—three W’s framework (What, When, Who) and the public engagement that posts received. The final and most important step in our proposed framework is to assess the overlap between social media data outcomes and measures established in conservation plans. In our study, we used the Brazilian National Action Plan (BNAP) for big cats as our model. We extracted posts and metrics about jaguars ( Panthera onca ) and pumas ( Puma concolor ) from two social media platforms, Facebook and Twitter. Results We obtained 159 posts for both jaguars and pumas on Facebook (manually) and 23,869 posts for the jaguar and 14,675 posts for the puma on Twitter (through an application user interface). Data were categorized for content and users (only Facebook data) based on analysis of the content obtained and similarities found between posts. We used descriptive statistics for analyzing the metrics extracted for each data dimension (what, when, who, and engagement). We also used algorithms to predict categories in the Twitter database. Our most important findings were based on the development of a matrix summarizing the overlapping actions and dimensions of the data. Our findings revealed that the most prominent category of information for jaguars on Facebook was the sighting of wildlife outside protected areas, while for pumas, it was the trespassing of property by wildlife. From the Twitter dataset, we observed that the most prominent category of information for jaguars was: the sighting of wildlife outside protected areas, while for pumas, it was wildlife depredation by direct or indirect means. We found temporal trends that highlight the importance of categories in understanding information peaks on Facebook and Twitter. Discussion When we analyze online engagement, we see a predominance of positive reactions on Facebook, and on Twitter, we see a balanced reaction between positive and negative. We identified 10 of 41 actions in the BNAP that might benefit from social media data. Most of the actions that could benefit from our dataset were linked to human–wildlife conflicts and threats, such as wildlife–vehicle collisions. Communication and educational actions could benefit from all dimensions of the data. Our results highlight the variety of information on social media to inform conservation programs and their application to conservation actions. We believe that studies on the success of applying data to conservation measures are the next step in this process and could benefit from input from decision-makers.