{"title":"P2P住宿体验中服务逃逸对消费者满意度和忠诚度的影响——基于中美消费者的研究","authors":"YANZHEN LI, Ho-Kyun Lim","doi":"10.14774/jkiid.2023.32.3.051","DOIUrl":null,"url":null,"abstract":"This study aims to comprehensively examine the influence and efficacy of the servicescape, encompassing the physical and social elements of shared accommodations, on customer satisfaction and loyalty. Additionally, it seeks to investigate the moderating effect of consumers","PeriodicalId":497757,"journal":{"name":"Korean Institute of Interior Design Journal","volume":"5 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"The Influence of the Servicescape on Consumer Satisfaction and Loyalty in the P2P Accommodation Experience - A Study of Chinese and American Consumers -\",\"authors\":\"YANZHEN LI, Ho-Kyun Lim\",\"doi\":\"10.14774/jkiid.2023.32.3.051\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"This study aims to comprehensively examine the influence and efficacy of the servicescape, encompassing the physical and social elements of shared accommodations, on customer satisfaction and loyalty. Additionally, it seeks to investigate the moderating effect of consumers\",\"PeriodicalId\":497757,\"journal\":{\"name\":\"Korean Institute of Interior Design Journal\",\"volume\":\"5 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-06-30\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Korean Institute of Interior Design Journal\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.14774/jkiid.2023.32.3.051\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Korean Institute of Interior Design Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.14774/jkiid.2023.32.3.051","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
The Influence of the Servicescape on Consumer Satisfaction and Loyalty in the P2P Accommodation Experience - A Study of Chinese and American Consumers -
This study aims to comprehensively examine the influence and efficacy of the servicescape, encompassing the physical and social elements of shared accommodations, on customer satisfaction and loyalty. Additionally, it seeks to investigate the moderating effect of consumers
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