Susana Raquel Cró, António Miguel Martins, José Manuel Simões, Maria d, e Lurdes Calisto
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Online customer reviews about security and its impact on hostel prices: the importance of human rights
Based on a sample of consumer reviews of 637 hostels in 28 cities worldwide, with different levels of respect of human rights, we test if the security attribute has an impact on the price, depending on the level of respect for human rights. We chose a sample of countries with different levels of fulfilment of human rights by the fact that previous studies show that human rights violation has far more severe impacts on tourism activity than terrorist events. Results suggest that hostel guests are willing to pay a higher price in the countries with serious human rights violations, for a hostel room with higher levels of security. In the case of women and older guests, the premium they are willing to pay is higher. Results also show that as the institutionalised tourists, the backpackers are averse to risk and equally concerned about the risks of travel and destination.
期刊介绍:
EJIM is the first international journal devoted entirely to fostering an understanding of issues in international management theory and practice in the newly expanded European arena – including the underrepresented regions of Northern, Central and Eastern Europe – and to providing both conceptual and functional implications useful for the further development of research, teaching practices, and managerial techniques. EJIM also solicits literature that allows for a broader interpretation of research – it welcomes not only papers which adhere to the most common research standards (i.e., largely based on hypothesis testing using quantitative methods), but also those that introduce a more European perspective through qualitative and interdisciplinary contributions.