Remote control concept for automated trains as a fallback system: needs and preferences of future operators

Purpose Increasing demand on rail transport speeds up the introduction of new technical systems to optimize the rail traffic and increase competitiveness. Remote control of trains is seen as a potential layer of resilience in railway operations. It allows for operating and controlling automated trains and communicating and coordinating with other stakeholders of the railway system. This paper aims to present the first results of a multi-phased simulator study on the development and optimization of remote train driving concepts from the operators’ point of view. Design/methodology/approach The presented concept was developed by benchmarking good practices. Two phases of iterative user tests were conducted to evaluate the user experience and preferences of the developed human-machine-interface concept. Basic training requirements were identified and evaluated. Findings Results indicate positive feedback on the overall system as a fallback solution. HMI elicited positive emotions regarding pleasure and dominance, but low arousal levels. Train drivers had more conservative views on the system compared to signalers and students. The training activities achieved increased awareness and understanding of the system for future operators. Inclusion of potential users in the development of future systems has the potential to improve user acceptance. The iterative user experiments were useful in obtaining some of the needs and preferences of different user groups. Originality/value Multi-phase user tests were conducted to identify and to evaluate the requirements and preferences of remote operators using a simplified HMI. Training analysis provides important aspects to consider for the training of future users.