Effectiveness of public policies in digital video public safety services

The objective is to analyze the effectiveness of public policies of citizen security services, in the categories of public policies and citizen security. The research is basic and qualitative, the design is phenomenological, an interview was applied, the sample is 10 workers and 30 from the population of Andahuaylas, to carry out an internal and external study. The results revealed that there is importance on the part of the municipality to address citizen security challenges with collaboration, exchange of knowledge, service channels and transparency portals were identified, however, there is a lack of knowledge of the population.