柠檬法保护产品的保修成本分析

IF 2.3 2区工程技术 Q3 ENGINEERING, INDUSTRIAL

Quality Technology and Quantitative Management Pub Date : 2023-03-26 DOI:10.1080/16843703.2022.2145039

B.P Iskandar, U.S Pasaribu, R Wangsaputra, A Cakravastia, H Husniah

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引用次数: 0

摘要

本文对受柠檬法保护的保修期产品进行了保修期成本分析。如果满足以下两个条件中的任何一个，该产品被宣布为柠檬:(i)该产品已被退还给经销商k次(例如k = 4)修理失败的产品，并且制造商无法令人满意地修复问题，或者(ii)由于一个或多个故障，该产品已经停止使用超过预定的阈值(例如30天)。我们研究了两种情况- (i)退款和(ii)更换情况。对于(i)，如果产品是柠檬，则制造商退还购买价格，并更换新的(ii)。由于期望保修成本(EWC)的制定涉及复杂性，因此使用模拟方法来评估所考虑的两种情况下的EWC。我们给出了数值例子来说明退款和更换情况下的EWC，并讨论了可靠性和/或质量改进对减少这两种情况下的EWC的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Warranty cost analysis for products protected by Lemon Laws

This paper deals with warranty cost analysis for a warranted product protected by lemon laws during the warranty period. The product is declared a lemon if either of two conditions are met: (i) the product has been returned to the dealer k (e.g. k = 4) times to have the failed product fixed, and the manufacturer was unable to repair the problem satisfactorily, or (ii) the product has been out of service more than the prespecified threshold (e.g. 30 days) due to one or more failures. We study two cases – (i) refund and (ii) replacement cases. For (i), if the product turns out to be a lemon then the manufacturer refund the purchase price, and replace with a new one for (ii). Since the complexity involved in the formulation of the expected warranty cost (EWC), a simulation approach is used to evaluate the EWC for the two cases considered. We give numerical examples to illustrate the EWC for refunding and replacement cases and discuss the impact of a reliability and/or quality improvement to reduce the EWC for the two cases.

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来源期刊

Quality Technology and Quantitative Management ENGINEERING, INDUSTRIAL-OPERATIONS RESEARCH & MANAGEMENT SCIENCE

CiteScore

5.10

自引率

21.40%

发文量

审稿时长

>12 weeks

期刊介绍： Quality Technology and Quantitative Management is an international refereed journal publishing original work in quality, reliability, queuing service systems, applied statistics (including methodology, data analysis, simulation), and their applications in business and industrial management. The journal publishes both theoretical and applied research articles using statistical methods or presenting new results, which solve or have the potential to solve real-world management problems.