高尔夫球童社会服务逃避、高尔夫球场满意度和高尔夫球场忠诚度的关系

Do-Yeong Lee
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摘要

摘要本研究旨在探讨高尔夫球童社会服务逃避、高尔夫球场满意度与高尔夫球场忠诚度的关系。本次调查采用线上线下两种方式进行,共发放问卷224份作为最终数据。对数据进行处理,使用SPSS 24.0和AMOS 24.0统计程序进行频率分析、信度分析、相关分析、验证性因子分析和结构方程模型验证,得出结论如下:首先,研究发现,态度和职业精神是影响球童社会服务逃避的子因素,这些变量对高尔夫球场满意度有显著影响,球童社会服务逃避对高尔夫球场满意度有显著影响。第二,研究发现态度、职业精神等作为高尔夫球童社会服务景观的子因素对高尔夫球场忠诚均有显著影响,其中球童社会服务景观对高尔夫球场忠诚有显著影响。第三,高尔夫球童的社会服务景观对高尔夫球场忠诚度有显著影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Relationship between Golf Course Caddy"s Social Servicescape, Golf Course Satisfaction, and Golf Course Loyalty
The purpose of this study is to investigate the relationship between golf course caddy"s social servicescape, golf course satisfaction, and golf course loyalty. The survey was conducted using both online and offline methods, and a total of 224 questionnaires were used as final data. For data processing, frequency analysis, reliability analysis, correlation analysis, confirmatory factor analysis, and structural equation model verification were conducted using SPSS 24.0 and AMOS 24.0 statistical programs, and the conclusions are as follows. First, it was found that all variables, such as attitude and professionalism, which are sub-factors of the golf course caddy"s social servicescape, had a significant effect on golf course satisfaction, and the caddy"s social servicescape had a significant effect on golf course satisfaction. Second, it was found that all variables, such as attitude and professionalism, which are sub-factors of the golf course caddy"s social service scape, had a significant effect on golf course loyalty, and the caddy"s social service scape had a significant effect on golf course loyalty. Third, golf course satisfaction according to golf course caddy"s social service scape had a significant effect on golf course loyalty.
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