酒店行业顾客小费模式:果阿邦的一项研究

IF 4.8 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Hospitality and Tourism Insights Pub Date : 2023-11-02 DOI:10.9707/2328-0824.1339

Edgar DSouza

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引用次数: 0

摘要

本研究旨在探讨服务品质、小费行为与各种影响因素之间的复杂关系。这项研究从印度果阿的19家休闲和高级餐厅收集数据，重点关注经常与食客互动的一线员工，包括服务员和酒保。在午餐和晚餐期间共发放了216份调查问卷，使用7分李克特量表捕捉食客对服务质量的看法。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Customer Tipping Patterns in Hospitality Sector: A study in Goa

This research delves into the complex relationship between service quality, tipping behavior, and various influencing factors within the context of the hospitality industry. By collecting data from 19 casual and fine dining restaurants in Goa, India, the study focused on frontline employees, including waiters and barmen, who regularly interacted with diners. A total of 216 questionnaires were distributed during lunch and dinner periods, capturing diners' perspectives on service quality using a 7-point Likert scale.

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来源期刊

Journal of Hospitality and Tourism Insights HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

6.30

自引率

33.30%

发文量