{"title":"医疗保健组织的申诉管理过程:一个员工的视角","authors":"Rafia Gulzar, Shakeel Rehman, Taoufik Radouch","doi":"10.22495/cgobrv7i4p1","DOIUrl":null,"url":null,"abstract":"An investigation into the grievance management process of organizations is imperative with an increasing concern over healthy work cultures in organizations. Using a behavior-response model, a structured survey was administered to employees of a leading healthcare institute to explore their perspectives on the grievance management process. According to the findings of the study, there is a strong association between grievance management constructs and the grievance management process, and factors like acceptance of grievance by supervisors, supervisors’ attitudes toward grievant, and employee and supervisor trust play an important role in grievance resolution (Monish & Dhanabhakyam, 2022; Ochieng & Kamau, 2021; Elbaz et al., 2022; Casper, 2021; Kimotho & Ogol, 2021; Dichner, 2021; Aktar, 2021; Singh & Agarwal, 2022; Hammoud et al., 2022). Based on the findings, the study delivers implications for organizations to prevent chaos, stress, and conflict in the workplace through a better grievance management process.","PeriodicalId":244517,"journal":{"name":"Corporate Governance and Organizational Behavior Review","volume":"207 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Process of grievance management in health care organization: An employee perspective\",\"authors\":\"Rafia Gulzar, Shakeel Rehman, Taoufik Radouch\",\"doi\":\"10.22495/cgobrv7i4p1\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"An investigation into the grievance management process of organizations is imperative with an increasing concern over healthy work cultures in organizations. Using a behavior-response model, a structured survey was administered to employees of a leading healthcare institute to explore their perspectives on the grievance management process. According to the findings of the study, there is a strong association between grievance management constructs and the grievance management process, and factors like acceptance of grievance by supervisors, supervisors’ attitudes toward grievant, and employee and supervisor trust play an important role in grievance resolution (Monish & Dhanabhakyam, 2022; Ochieng & Kamau, 2021; Elbaz et al., 2022; Casper, 2021; Kimotho & Ogol, 2021; Dichner, 2021; Aktar, 2021; Singh & Agarwal, 2022; Hammoud et al., 2022). Based on the findings, the study delivers implications for organizations to prevent chaos, stress, and conflict in the workplace through a better grievance management process.\",\"PeriodicalId\":244517,\"journal\":{\"name\":\"Corporate Governance and Organizational Behavior Review\",\"volume\":\"207 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-01-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Corporate Governance and Organizational Behavior Review\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.22495/cgobrv7i4p1\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Corporate Governance and Organizational Behavior Review","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.22495/cgobrv7i4p1","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
摘要
随着人们越来越关注组织中健康的工作文化,对组织的申诉管理过程进行调查势在必行。使用行为-反应模型,对一家领先的医疗保健机构的员工进行了结构化调查,以探索他们对申诉管理流程的看法。根据研究结果,申诉管理结构与申诉管理过程之间存在很强的关联,而诸如主管对申诉的接受程度、主管对申诉者的态度以及员工和主管的信任等因素在申诉解决中起着重要作用(Monish &Dhanabhakyam, 2022;奥臣,n Kamau 2021;Elbaz et al., 2022;卡斯珀,2021;Kimotho,Ogol, 2021;Dichner, 2021;兹,2021;辛格,阿格沃尔,2022;Hammoud et al., 2022)。基于这些发现,该研究为组织提供了通过更好的申诉管理流程来防止工作场所混乱、压力和冲突的启示。
Process of grievance management in health care organization: An employee perspective
An investigation into the grievance management process of organizations is imperative with an increasing concern over healthy work cultures in organizations. Using a behavior-response model, a structured survey was administered to employees of a leading healthcare institute to explore their perspectives on the grievance management process. According to the findings of the study, there is a strong association between grievance management constructs and the grievance management process, and factors like acceptance of grievance by supervisors, supervisors’ attitudes toward grievant, and employee and supervisor trust play an important role in grievance resolution (Monish & Dhanabhakyam, 2022; Ochieng & Kamau, 2021; Elbaz et al., 2022; Casper, 2021; Kimotho & Ogol, 2021; Dichner, 2021; Aktar, 2021; Singh & Agarwal, 2022; Hammoud et al., 2022). Based on the findings, the study delivers implications for organizations to prevent chaos, stress, and conflict in the workplace through a better grievance management process.