Students’ Satisfaction with Remote Learning During the COVID-19 Pandemic : Insights for Policymakers

Purpose : This study aimed to learn more about the factors influencing student happiness and involvement in remote learning in Indian higher education institutions (HEIs). The study aims to assist administrators, strategists, and politicians in efficiently dealing with education’s new normal. Methodology : The study used a quantitative research approach to fulfill the research aims. A sample of 546 students from various Indian HEIs was chosen, and data were gathered using standardized questionnaires. Structural equation modeling, confirmatory factor analysis, and importance-performance analysis (IPA) were used to calculate the student satisfaction index and examine the impact of various factors. Findings : The findings of this study revealed that institutional and faculty support emerged as the most influential factor impacting students’ satisfaction through remote learning. It also highlighted the need for HEIs to redesign the assessment process and evaluation techniques to adapt to the remote learning environment. Practical Implications : The findings of this study indicated the practical consequences for administrators, strategists, and policymakers at Indian HEIs. It was advised that improving institutional and teacher support should be a major concern in order to improve student happiness in remote learning situations. Furthermore, redesigning assessment procedures and evaluation processes may improve learning outcomes and student engagement. Originality : This study contributed to the existing body of knowledge by specifically investigating the factors influencing student satisfaction in remote learning within Indian HEIs. The findings shed light on the unique challenges and opportunities the shift to remote education presented. They offered valuable insights for managing and improving the quality of education during and beyond the pandemic.