Optimization of logistics processes in the sustainable development of manufacturing enterprises

Purpose: The aim of the research was to show the importance of optimizing logistics processes in commercial enterprises, the impact of optimizing logistics processes on customer satisfaction was presented. Design/methodology/approach: A combination of several research methods was used. The method of literature analysis was used as the basic research method. In addition, by using the method of observation and the method of examining documents, it was possible to more accurately determine the phenomena occurring in enterprises and to obtain data, the comparison of which would allow to determine the impact of the applied change and optimization of the implemented processes. The supplementary method in the conducted research was the method of interviews with business owners, which made it possible to fill in the emerging information gaps. Findings: The key importance of optimizing logistic processes in commercial enterprises for operational efficiency and competitiveness has been demonstrated. It shows the need to optimize processes in enterprises, the benefits that can be achieved by focusing on processes and becoming a process-mature organization to remain a competitive organization on the market. Company owners' understanding of the importance of process optimization, continuous improvement in this area and the use of modern IT systems is the key to surviving in a dynamically changing market, achieving higher indicators and organizational effectiveness in order to gain a competitive advantage over other entities present on the market. Originality/value: The publication covers the subject of optimization of logistics processes in the sustainable development of manufacturing enterprises in the microeconomic aspect. Combining interdisciplinary research in the areas of management and quality science with economics and finance. Keywords: logistics processes, manufacturing enterprises, sustainable development. Category of the paper: research paper.