On a retrial queue with negative customers, passive breakdown, and delayed repairs

Abstract This paper studies an M/M/1 retrial queue with negative customers, passive breakdown, and delayed repairs. Assume that the breakdown behavior of the server during idle periods is different from that during busy periods. Passive breakdowns may occur when the server is idle, due to the lack of monitoring of the server during idle periods. When the passive breakdown occurs, the server does not get repaired immediately and enters a delayed repair phase. Negative customers arrive during the busy period, which will cause the server to break down and remove the serving customers. Under steady-state conditions, we obtain explicit expressions of the probability generating functions for the steady-state distribution, together with some important performance measures for the system. In addition, we present some numerical examples to illustrate the effects of some system parameters on important performance measures and the cost function. Finally, based on the reward-cost structure, we discuss Nash equilibrium and socially optimal strategy and numerically analyze the influence of system parameters on optimal strategies and optimal social benefits.