利用旅程地图来评估青少年计划和社会服务系统:个案研究

Emma Connell, Amanda Petersen, Mongkol Teng
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引用次数: 0

摘要

背景:旅程地图是一种相对较新的,有前途的方法,用于评估部门。在这种方法中,经历过一个项目或系统的个人按时间顺序提供对过程的反馈,突出他们在过程中遇到的成功和挑战。本文概述了该方法,并提供了三个案例研究,描述了如何使用旅程地图来评估青年项目和社会服务系统。 目的:帮助评估人员理解旅程图,以及将其应用于各种评估项目的方法,以帮助他们确定该方法是否适用于他们的实践。 背景:旅程图可以应用于评估,检查个人和团体如何与项目、组织和系统相互作用。 数据收集和分析:旅程制图法,包括通过焦点小组和访谈收集数据,以及对笔记和笔录进行专题分析。 发现:旅程地图是一种方法,可以阐明个人和家庭在与项目、组织或系统互动时面临的成功和挑战。对研究设计、数据收集、分析和报告提出了具体建议,供评估者考虑。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Utilizing journey mapping to evaluate youth programs and social service systems: Case studies
Background: Journey mapping is a relatively new, promising method for use in the evaluation sector. In this method, individuals who have gone through a program or system provide feedback on the process in a chronological way, highlighting successes and challenges they have encountered through the process. This article provides an overview of the method and three case studies describing how journey mapping has been used to evaluate youth programs and social service systems. Purpose: To aid evaluators in understanding journey mapping and the ways in which it can be applied to various evaluation projects with the intention to help them determine whether or not the method is appropriate in their practice. Setting: Journey mapping can be applied in evaluations examining how individuals and groups interact with programs, organizations, and systems. Data collection and analysis: The journey mapping method, including data collection through focus groups and interviews and thematic analysis of notes and transcripts. Findings: Journey mapping is a method that can illuminate successes and challenges individuals and families face when interacting with a program, organization, or system. Specific recommendations for study design, data collection, analysis, and reporting are offered for evaluators’ consideration.
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