服务业的服务创新:从越南人力资源管理实践的视角

Q4 Social Sciences

International Journal of Work Innovation Pub Date : 2023-01-01 DOI:10.1504/ijwi.2023.133302

Van Dang Nguyen, Hong Diep Bui, Van Kien Pham, Nam Tien Duong

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引用次数: 0

摘要

本研究以一家连锁商店为例，通过对232家商店经理的问卷调查收集数据，探讨人力资源管理实践与服务创新之间的关系。通过SPSS进行研究分析，采用层次回归。根据以往的研究，将人力资源管理实践分为五个维度。结果表明，管理者的个人特征对服务创新没有影响。然而，培训与发展、绩效薪酬、绩效评估和员工参与人力资源管理实践对服务创新有显著的正向影响。本研究表明，在服务业中，人力资源管理实践在促进服务创新方面发挥着重要作用。最后，本文还讨论了相关的管理启示和未来的研究建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Service innovation in service industry: a perspective from HRM practices in Vietnam

This study takes a chain store as an example and collects data through questionnaires from 232 store managers to explore the relationship between HRM practices and service innovation. Hierarchical regression is used for research analysis via SPSS. The HRM practices are divided into five dimensions based on past studies. The results show that the personal characteristics of the managers have no impact on service innovation. However, training and development, performance compensation, performance evaluation, and employee participation in HRM practices have a significant positive impact on service innovation. This study illustrates that in the service industry, HRM practices play an important role in promoting service innovation. Finally, this study also discusses the relevant management implications and future research suggestions.

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来源期刊

International Journal of Work Innovation Social Sciences-Communication

CiteScore

1.10

自引率

0.00%

发文量