{"title":"托运人服务、可用性和顾客忠诚度对Robyshop网上商店顾客满意度的影响","authors":"Mochamad Fakhri Akbar, Akhmad Tajudin, Ufi Rumefi","doi":"10.52403/ijrr.20231063","DOIUrl":null,"url":null,"abstract":"The purpose of this research is to analyze effect of dropshipper service, availability, and customer loyalty on customer satisfaction in the Robyshop Online Store. This type of research is quantitative research. Population in this research is consumers of the Robyshop Online Store. Sampling method used in this research is Malhotra sampling. The data collection techniques used are interview, questionnaire, observation, and literature study. The data analysis used in this research is multiple linear regression analysis. The research results show that dropshipper service, availability, and customer loyalty simultaneously have a significant effect on customer satisfaction in the Robyshop Online Store. Dropshipper service has a positive and significant effect on customer satisfaction in the Robyshop Online Store. Availability has a positive and significant effect on customer satisfaction in the Robyshop Online Store. Customer loyalty has a positive and significant effect on customer satisfaction in the Robyshop Online Store. Keywords: Dropshipper Service, Availability, Customer Loyalty, Customer Satisfaction","PeriodicalId":13809,"journal":{"name":"International Journal of Current Research and Review","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Effect of Dropshipper Service, Availability, and Customer Loyalty on Customer Satisfaction in the Robyshop Online Store\",\"authors\":\"Mochamad Fakhri Akbar, Akhmad Tajudin, Ufi Rumefi\",\"doi\":\"10.52403/ijrr.20231063\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The purpose of this research is to analyze effect of dropshipper service, availability, and customer loyalty on customer satisfaction in the Robyshop Online Store. This type of research is quantitative research. Population in this research is consumers of the Robyshop Online Store. Sampling method used in this research is Malhotra sampling. The data collection techniques used are interview, questionnaire, observation, and literature study. The data analysis used in this research is multiple linear regression analysis. The research results show that dropshipper service, availability, and customer loyalty simultaneously have a significant effect on customer satisfaction in the Robyshop Online Store. Dropshipper service has a positive and significant effect on customer satisfaction in the Robyshop Online Store. Availability has a positive and significant effect on customer satisfaction in the Robyshop Online Store. Customer loyalty has a positive and significant effect on customer satisfaction in the Robyshop Online Store. Keywords: Dropshipper Service, Availability, Customer Loyalty, Customer Satisfaction\",\"PeriodicalId\":13809,\"journal\":{\"name\":\"International Journal of Current Research and Review\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-11-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Current Research and Review\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.52403/ijrr.20231063\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q4\",\"JCRName\":\"Health Professions\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Current Research and Review","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.52403/ijrr.20231063","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"Health Professions","Score":null,"Total":0}
Effect of Dropshipper Service, Availability, and Customer Loyalty on Customer Satisfaction in the Robyshop Online Store
The purpose of this research is to analyze effect of dropshipper service, availability, and customer loyalty on customer satisfaction in the Robyshop Online Store. This type of research is quantitative research. Population in this research is consumers of the Robyshop Online Store. Sampling method used in this research is Malhotra sampling. The data collection techniques used are interview, questionnaire, observation, and literature study. The data analysis used in this research is multiple linear regression analysis. The research results show that dropshipper service, availability, and customer loyalty simultaneously have a significant effect on customer satisfaction in the Robyshop Online Store. Dropshipper service has a positive and significant effect on customer satisfaction in the Robyshop Online Store. Availability has a positive and significant effect on customer satisfaction in the Robyshop Online Store. Customer loyalty has a positive and significant effect on customer satisfaction in the Robyshop Online Store. Keywords: Dropshipper Service, Availability, Customer Loyalty, Customer Satisfaction
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