Christoph Sorg, Carolina Alves Vestena, Christian Scheper, Sabrina Zajak
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Digital worker feedback infrastructures: The digitalisation of worker rights monitoring in global value chains
Abstract In this paper, we present empirical research on what we call ‘digital worker feedback infrastructures’ (DWFI); these are communication systems based on digital technologies that allow for creating so-called ‘feedback data’ via different forms of information input of workers in global value chains (GVC). The paper provides an overview of over 50 current DWFIs in GVCs and asks about the main differences between management-oriented and worker-centred digital feedback infrastructures in their usage of worker data. In the first part, we trace the emergence of DWFIs at the intersection of different trends: the continuous non-improvement of working conditions through auditing, the permanent politicisation, and contestation of this fact through labour and activist networks as well as the development of new digital technologies. In the second section, we elaborate the main features of DWFIs and analyse potential shortcomings in the context of the ‘ethical’ audit and monitoring regime for GVCs. Third, we use our dataset to present an overview of the heterogeneity of DWFIs. We pay particular attention to examples of civil society developed tools as we suggest that they provide a glimpse of the potential of worker feedback technologies from below, which could contribute to better monitoring of worker rights and facilitate a more democratic coordination of workplaces and GVCs.
期刊介绍:
Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance.
Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.