Considerations for Cabin Design in Urban Air Mobility's Personal Air Vehicles with a Focus on User Experience

Urban Air Mobility (UAM) era is predicted to arrive, with the commercialization of Personal Air Vehicle (PAV) expected by 2025. The cabin design direction of traditional aircraft and PAV differs significantly, and considering the perspective of a new space that users have not previously experienced, it is necessary to understand user perceptions in order to provide an environment that ensures satisfaction, comfort, and stability. Furthermore, while the cockpit in traditional aircraft is separated and disconnected, PAV may have direct interaction points between pilots and passengers, necessitating consideration of social factors related to pilot-passenger interaction. The purpose of this study is to identify the physical and social servicescape factors in PAV cabins that may influence the experiences of passengers and pilots. According to the survey results, both pilots and passengers rated the "Safety in Emergencies" element as the most important. It takes into account the confined interior of the cabin, examining environmental factors that impact not only passengers but also pilots, thus providing a holistic understanding and presentation of the overall aspects.