Reimagining Freshmen Library Orientation at the Forde Library, USC

This case study focuses on the Undergraduate Library Orientation Feedback Survey, disseminated for first- and second-year undergraduate students at the University of the Southern Caribbean during the 1st Semester (September) of four academic years spanning 2018 to 2021. The surveys were administered following library sessions offered as part of the Academic Writing I course in collaboration with the School of Distance Education and the School of Education and Humanities, underscoring the critical role that the library can play in a student’s academic journey. Findings revealed that student satisfaction and understanding remained mainly positive from pre-pandemic levels to during the pandemic. Librarian feedback suggested recommendations for additional training in online teaching for presenters, additional student-centered learning activities integrated into the virtual orientation, and more significant marketing efforts to follow through with students at point-of-need.