健康信息交换采用与患者满意度:组织效率的中介作用

Q4 Computer Science

International Journal of Information Technology and Management Pub Date : 2023-01-01 DOI:10.58729/1941-6679.1578

Hsun-Ming Lee, Peiqin Zhang, Jaymeen Shah

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引用次数: 0

摘要

患者满意度被认为是医院在健康信息交换(HIE)方面投资的一个重要收益。成功实施HIE系统可以提高医院的组织效率，使医生和其他工作人员更有可能满足患者的需求和期望。本研究借鉴系统成功理论来检验HIE的采用如何影响患者满意度。此外，本研究还探讨了HIE采用与患者满意度之间的关系是否受组织效率的中介作用。这是第一个利用系统成功理论来理解HIE采用如何影响患者满意度的研究。

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Health Information Exchange Adoption and Patient Satisfaction: The Mediating Role of Organizational Efficiency

Patient satisfaction is perceived as a significant benefit of hospitals’ investments in health information exchange (HIE). Successful implementation of HIE systems lead to increased organizational efficiency in hospitals and more likely to enable doctors and other staff members to better meet patient needs and expectations. This research draws upon system success theory to examine how HIE adoption affects patient satisfaction. In addition, this research investigates whether the relationship between HIE adoption and patient satisfaction is mediated by organizational efficiency. This is the first research study that draws upon system success theory to understand how HIE adoption affects patient satisfaction.

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来源期刊

International Journal of Information Technology and Management Computer Science-Computer Science Applications

CiteScore

1.10

自引率

0.00%

发文量

期刊介绍： The IJITM is a refereed and highly professional journal covering information technology, its evolution and future prospects. It addresses technological, managerial, political, economic and organisational aspects of the application of IT.