Staff Motivation System in Hotel Business

The purpose of the study is to develop recommendations for Russian hotels on the formation of a system of staff motivation to improve the quality of service. The relevance of the study is dictated by the fact that at present, in the harsh conditions of functioning and competition, only those accommodation facilities that have highly qualified and motivated staff will survive, since the provision of a high-quality and competitive hotel product depends on the staff in the hospitality industry. Far from all hotel managers pay attention to the issues of effective personnel management, which is not true, since hotel employees, interacting with guests, in fact, directly form the consumer's attitude towards the accommodation facility and the quality of service. Therefore, the most far-sighted hotel management understands that in order to increase the efficiency of the hotel, it is necessary to invest finances and efforts in employee training, improvement of motivational programs, development of corporate culture, teamwork methods. This indicates the practical significance of the work. The article clarifies the definitions of the concepts "staff motivation" and "staff motivation system", considers the principles on the basis of which the motivation system is developed and implemented. The classification of types of personnel motivation is presented. Practical recommendations are given to accommodation facilities on the use of various forms of material and non-material incentives, taking into account modern trends that attract people when looking for work in the hotel sector of the economy.