Building workflows definitions based on business cases

The maturity of infrastructures that support e-services allows organizations to incorporate Web services as part of their business processes. One prominent solution to manage, coordinate, and orchestrate Web services is the use of workflow technology. While workflow management systems architectures, language specifications, and workflow analysis techniques have been extensively studied there is a lack of tools and methods to assist process development. The purpose of our study is to present a framework to assist process analysts and designers in their task, allowing the creation of processes (Web processes and workflows) with a higher quality. The framework structures a comprehensive set of steps that drives the analysis and design of processes based on requirements gathered from communication with managers and experts.