RESEARCH ON INFLUENCING FACTORS OF THIRD-PARTY HAZMATS LOGISTICS SERVICE QUALITY BASED ON ISM MODEL

Abstract. Based on the W-S-R methodology, a third-party hazmats logistics company’s service quality index system was constructed from three dimensions: physical, affair, and human. The interpretive structure (ISM) model was used to analyze its internal connections. Through the establishment of a hierarchical relationship diagram, various factors are analyzed from different levels, so as to further improve the economic benefits and overall level of third-party hazmats logistics enterprises. The research results show that the factors of the third-party hazmats logistics service quality interact and influence each other, and there is a certain level of relationship. Among them, the company's safety management charter is the most important factor affecting its service quality.