RKUPH Approval Service System Design Using SCSE Framework

The existence of IT services in supporting business processes is a must in today's modern organizations. The main goal to be achieved is to maintain the existence of the organization in accordance with the times. In practice, the development of IT services is highly dependent on the availability of human resources who have competence in software development. However, this limitation can be overcome by involving external parties (external outsourcing) as software developers. However, this approach has a weakness if the organization's service needs are not well defined, so it will be difficult for external parties who do not understand the organization's business processes; it has the potential to cause differences in specifications and development results. The PUPH Directorate has the same problem in realizing the transformation of forest management i.e., changing the RKUPH approval service from conventional to IT-based. To fulfill this, the PUPH Directorate must provide IT service design documents to develop IT services. Therefore, this study aims to design an IT service system that can then be used as a guide for application development by external parties. The SCSE framework was chosen as a guide in designing IT service systems. The resulting design evaluated against four SOA principles: coupling, cohesion, usability, and complexity. Based on the evaluation results, the values of the four principles are 0.009, 0.924, 0.010, and 3,000. It indicates that the resulting design are loosely coupling and high cohesion. Furthermore, adding web mockup activities and optimizing service blueprint activities in the SCSE framework makes it easier for organizations to develop business and IT service designs that align with organizational goals and strategies. In addition, the resulting design is easily understood by external parties so that the service system design that has been made becomes a control card for the development of IT services by external parties.