Qingkui Xi, Lijuan Mao, Bin Zhang, Wen Shi, Ping Bao
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Multi-library union, promoting ILL/DD of the Chinese science digital library
Purpose
This study aims to describe and analyse interlibrary loans and document delivery (ILL/DD) in the Chinese Academy of Sciences and to evaluate the ILL/DD service quality of one particular library.
Design/methodology/approach
ILL/DD at the Chinese Science Digital Library (CSDL) is described. The success of ILL/DD at CSDL is analysed. Finally, the service quality of one library’s ILL/DD based on LibQUAL+ is evaluated.
Findings
ILL/DD at CSDL can be improved through a multi-library union, and a modified LibQUAL+ model can be used to evaluate a library’s ILL/DD service quality.
Social implications
More patrons can access a better service, and the work efficiency of librarians can be improved.
Originality/value
This study is helpful to librarians interested in ILL/DD and resource sharing in China.
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应助结果提醒方式：
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