平图塞哈特医院服务质量对门诊患者满意度的影响

Nikolaus Jeno, Lamri, Politeknik Kesehatan, Kalimantan Timur, Kata Kunci, Motivasi Kerja, Kinerja Pegawai
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引用次数: 0

摘要

健康努力是指维持和改善健康的任何活动,旨在使社区达到最佳健康状态。本研究是一项定量研究,采用非概率抽样方法,即采用非基于计算概率的抽样方法。本研究的抽样技术为被调查者的有目的抽样技术。本研究工具使用了在以前的研究中使用过的问卷调查。研究时间为2023年2月至3月,地点为Pintu Sehat Mahulu医院。此外,使用卡方检验对数据进行分析。服务质量显著影响盖特威塞哈特马鲁初级医院门诊病人的满意度。Gateway Sehat Mahulu医院的服务质量变量与门诊病人满意度之间存在关系。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Influence of Service Quality on Outpatient Satisfaction at Pintu Sehat Mahulu Pratama Hospital
Health effort is any activity to maintain and improve health, aiming to achieve optimal health status for the community. This research is a quantitative study with a cross-sectional approach using the non-probability sampling method, which is taking samples that are not based on calculated probabilities. The sampling technique in this study was the respondent's purposive sampling technique. This research instrument uses a questionnaire that has been used in previous research. The time of the research was conducted in February-March 2023 at the Pintu Sehat Mahulu Hospital. Furthermore, the data were analyzed using the chi square test. Service quality significantly affects patient satisfaction undergoing outpatient care at the Gateway Sehat Mahulu Primary Hospital. There is a relationship between service quality variables and satisfaction of outpatients at the Gateway Sehat Mahulu Hospital.
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