Influence of software development process capability on product quality

Now days, the achieving the high software product quality is the most important issue in the software engineering. The software quality improvement has become the most important goal. The problem is that term quality is still interpreted and understood in many different ways in the whole software industry and as well in telecomm world. There is not clear recipe how to produce the high quality product. It is generally accepted that product quality could be improved through improvement of development process. There are parallel researches in universities projects and attempts in software companies to find out and implement the best solutions. The companies are striving for the operational excellence to satisfy customer needs. In this paper one model for achieving this goal is proposed based on ETK's experiences and the research results.