调查用户对可穿戴应用的抱怨:以Android Wear为例

2017 IEEE/ACM 4th International Conference on Mobile Software Engineering and Systems (MOBILESoft) Pub Date : 2017-05-20 DOI:10.1109/MOBILESoft.2017.25

Suhaib Mujahid, Giancarlo Sierra, Rabe Abdalkareem, Emad Shihab, Weiyi Shang

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引用次数: 18

摘要

近年来，可穿戴应用程序变得越来越流行。然而，到目前为止，很少有研究调查可穿戴应用面临的问题。之前的研究表明，用户评论包含了大量见解，可以用来理解质量问题，帮助开发者开发更高质量的手机应用。因此，在本文中，我们通过挖掘用户评论来了解可穿戴应用的用户投诉。我们对6款Android可穿戴应用的589条评论进行了手工取样和分类。我们的研究结果表明，最常见的投诉与功能错误、功能缺乏和成本有关。我们的结果对可穿戴开发者社区很有用，因为它们突出了用户面临和最关心的问题。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Examining User Complaints of Wearable Apps: A Case Study on Android Wear

Wearable apps are becoming increasingly popular in recent years. However, to date, very few studies examined the issues that wearable apps face. Prior studies showed that user reviews contain a plethora of insights that can be used to understand quality issues and help developers build better quality mobile apps. Therefore, in this paper, we mine user reviews in order to understand the user complaints of wearable apps. We manually sample and categorize 589 reviews from 6 Android wearable apps. Our findings indicate that the most frequent complaints are related to functional errors, lack of functionality, and cost. Our results are useful to the wearable developer community since they highlight the issues that users face and care most about.

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来源期刊

2017 IEEE/ACM 4th International Conference on Mobile Software Engineering and Systems (MOBILESoft)

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