Development of Business Intelligence Framework for Open Government Data Portal Usage Analysis: A Case Study of Thailand

The usage of Open Government Data (OGD) can enable the government transparency for better governance, increase citizen collaboration, and promote innovation through public service improvement. OGD initiatives involve different stakeholders and complex publishing guidelines. In general, governments initiate OGD in their countries and provide the government-run portals to support the provision and consumption process of OGD. Insufficient usage of OGD and limited provision by the government is a great challenge to OGD development. Monitoring the operation and constantly analyzing the usage can be beneficial for OGD policymakers to gain insight into usage, to plan, and to enact the law to support the OGD initiative. This study proposes a Business Intelligence (BI) framework to analyze OGD portal datasets and its usage. The data from Thailand's OGD (ThOGD) portal was derived to validate our framework. The work focuses on designing and implementing the BI framework. We demonstrated the features of the prototyped BI system in supporting the analysis through various data visualization.