Limitation of Manufacturing Defects of the Selected Product in the Glass Mill

Abstract In the era of global market and internationalization of enterprises, an extremely important element influencing the competitiveness of companies is ensuring high quality of manufactured products, taking into account the requirements and expectations of buyers. At the moment when defects appear in the manufactured product, the production plant ceases to meet the expectations of customers. Not only is this related to the costs of production or complaints, but above all to the loss of credibility and good customer opinion. It is extremely important to identify and analyze the causes of this phenomenon as soon as possible, without allowing it to repeat itself. The problem of manufacturing defects becomes even more important when it poses a threat to the health or life of the customer. This also applies to products manufactured for the purposes of food protection. This article presents the results of the research that enabled the development of a method to reduce the production defects of a selected product in a glass factory. In order to achieve the goal, an analysis of the production process of the selected glass packaging was carried out, which allowed to identify defects and determine the causes and effects of their formation. Based on the presented research results, improvement measures have been proposed, consisting in developing a new organization of work in the area of quality control.