{"title":"酒店品牌管理中的服务质量控制","authors":"V. Minenkova, N. A. Komarevtseva, N. Shilov","doi":"10.33920/igt-2-2206-03","DOIUrl":null,"url":null,"abstract":"The article discusses the experience of the Hilton hotel operator in managing and controlling quality in hotels of the Hampton by Hilton and Hilton Garden Inn brands in Krasnodar. The internal quality support system, internal and external quality control tools are described.","PeriodicalId":394622,"journal":{"name":"Gostinichnoe delo (Hotel Business)","volume":"11 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2022-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Quality control of services in the hotel brands management\",\"authors\":\"V. Minenkova, N. A. Komarevtseva, N. Shilov\",\"doi\":\"10.33920/igt-2-2206-03\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The article discusses the experience of the Hilton hotel operator in managing and controlling quality in hotels of the Hampton by Hilton and Hilton Garden Inn brands in Krasnodar. The internal quality support system, internal and external quality control tools are described.\",\"PeriodicalId\":394622,\"journal\":{\"name\":\"Gostinichnoe delo (Hotel Business)\",\"volume\":\"11 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2022-06-10\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Gostinichnoe delo (Hotel Business)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.33920/igt-2-2206-03\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Gostinichnoe delo (Hotel Business)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.33920/igt-2-2206-03","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Quality control of services in the hotel brands management
The article discusses the experience of the Hilton hotel operator in managing and controlling quality in hotels of the Hampton by Hilton and Hilton Garden Inn brands in Krasnodar. The internal quality support system, internal and external quality control tools are described.
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