Yashoda Bhavnani, K. Rodden, Laura Cuozzo Guarnotta, Margaret T. Lynn, S. Chizari, Laura A. Granka
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Understanding mobile phone activities via retrospective review of visualizations of usage data
It can be very challenging to get an accurate understanding of mobile phone usage because of the difficulty of observing phone activity in a natural setting. We describe a retrospective methodology where participants review visualizations of their logged activity in an interview setting, and our lessons learned in applying this methodology in a study of user goals and journeys on mobile devices across apps.