PRUŽANjE USLUGA PUTEM MASOVNOG RADA (CROWDWORK)

Digitalization is transforming business and the world of work by redefining the boundaries of production, consumption, and distribution. This brings many advantages, but also disadvantages, both for workers and employers. At the same time, digitalization has resulted in the establishment of a new entity in the field of work – the digital platform. Although, they are most often presented as exclusively intermediary agencies that deal with bringing the job seeker and the client in touch, digital platforms have become much more than that over time. In the legal space given to them, which does not currently treat them as a visible party in the contractual relationship, digital platforms enjoy their legally undefined position, which results in creation of a new formation of workers, known as crowdworkers. The subject of this paper is crowdwork, a sa special form of digital work in which the client (service user) and digital worker usually are not in any form of contractual relationship. The very nature of related tasks in corwdwork is about performing a large number of simple, straightforward work operations, although it can also be about far more complex and creative work tasks. This type of work and provision of services, in addition po positively assessed flexibility, often contains negative sides which are reflected in low labour costs, lack of social protection, as well as complete exclusion of crowdworkers from any form of labour protection.