Competitive Landscape of IT Industry in the 5G ecosystem: A management decision case study of AMDOCS

The upcoming 5G technology launch will have a deep impact on the IT service providers and OSS-BSS industry. The needed changes in OSS/BSS in order to support 5G services are being studied by industry consortia and researchers and new reference architectures and best practices as the IT industry gears up support 5G. Further, emerging trends of widespread adoption of Software Defined Networking/Network Function Virtualisation, Robotic Process Automation, Business intelligence (BI) and artificial intelligence (AI) and machine learning (ML) will serve as key drivers for major changes in the operations support system / business support system (OSS/BSS) architectures. The OSS/BSS domain is expected to adopt key technology innovations such as shared reference model for business process management, standardised information flow across APIs, comprehensive service management, efficient and agile network orchestration for supporting network slicing and building up to the OSS architecture in modules. Thus, the IT industry and OSS/BSS domain in particular is slated to play a key role in roll-out of 5G. The research paper highlights on the leading IT service providers comparative analysis and the decisions that management of Amdocs needs to take to compete with them and to sustain in the existing market competition.