基于用户查询与自然语言知识库灵活匹配的对话帮助系统

SIGDIAL Workshop Pub Date : 2000-10-07 DOI:10.3115/1117736.1117752

S. Kurohashi, Wataru Higasa

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引用次数: 20

摘要

本文介绍了京都大学信息与多媒体研究中心提供的一个对话帮助系统，该系统在用户使用计算机设备和软件应用程序时提供建议。该系统采用自然语言编写的知识库，通过用户查询与知识库的灵活匹配，检索到合适的知识单元。该系统自一九九九年七月开始运作，首七个月共收到约二千份查询，其中约四成回复满意。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Dialogue Helpsystem based on Flexible Matching of User Query with Natural Language Knowledge Base

This paper describes a dialog help-system which advises users in using computer facilities and software applications provided by the Center for Information and Multimedia Studies, Kyoto University. The system employs a knowledge base written in natural language and retrieves a proper knowledge unit by flexible matching of user query with the knowledge base. The system is running since July 1999, received about 2,000 queries for the first seven months, and answered about 40% of them satisfactory.

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SIGDIAL Workshop

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