Seeking a New Normal: Refugee Discourse on Social Media Forums

As refugees attempt to develop a sense of normality during times of crisis, digital spaces have proven themselves to be valuable sources of information and connection. Drawing upon the ‘new normal’ theory, this paper aims to better understand how refugees use these spaces and how they encourage a sense of normality. A qualitative analysis of 171 social media posts reveal that refuges sought advice, shared their stories and clarified myths and misunderstandings around refugee lives, while non-refugees offered to help during the times of crisis. These findings contribute to the HCI research by offering to showcase the ways in which such forums are used by refugees, what this reveals about the values and experiences of refugees and how this intersects with the broader community.