{"title":"越南越共省端海镇人民委员会的“一站式商店”影响市民满意度的因素","authors":"Vinh Hiep Kien, Lan Thanh Le","doi":"10.35382/18594816.1.42.2021.689","DOIUrl":null,"url":null,"abstract":"The aim of this study is to analyze factors affecting citizens’ satisfaction with the one-stop-shop at the People’s Committee of Duyen Hai Town, Tra Vinh Province, based on survey data of 180 people using one-stopshop services. Reliability analysis by Cronbach’s Alpha coefficients, exploratory factor analysis (EFA), and multiple linear regression models are the methods used. The research results show that there are six factors affecting the satisfaction of citizens at the one-stop-shop in Duyen Hai Town of Tra Vinh Province, including facilities,procedures, officers’ capability, serving attitude, cost and time, handling feedback.","PeriodicalId":318509,"journal":{"name":"The Scientific Journal of Tra Vinh University","volume":"12 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2021-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"FACTORS AFFECTING CITIZENS’ SATISFACTION WITH THE ONE-STOP-SHOP AT THE PEOPLE’S COMMITTEE OF DUYEN HAI TOWN, TRA VINH PROVINCE\",\"authors\":\"Vinh Hiep Kien, Lan Thanh Le\",\"doi\":\"10.35382/18594816.1.42.2021.689\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The aim of this study is to analyze factors affecting citizens’ satisfaction with the one-stop-shop at the People’s Committee of Duyen Hai Town, Tra Vinh Province, based on survey data of 180 people using one-stopshop services. Reliability analysis by Cronbach’s Alpha coefficients, exploratory factor analysis (EFA), and multiple linear regression models are the methods used. The research results show that there are six factors affecting the satisfaction of citizens at the one-stop-shop in Duyen Hai Town of Tra Vinh Province, including facilities,procedures, officers’ capability, serving attitude, cost and time, handling feedback.\",\"PeriodicalId\":318509,\"journal\":{\"name\":\"The Scientific Journal of Tra Vinh University\",\"volume\":\"12 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2021-02-15\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"The Scientific Journal of Tra Vinh University\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.35382/18594816.1.42.2021.689\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"The Scientific Journal of Tra Vinh University","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.35382/18594816.1.42.2021.689","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
FACTORS AFFECTING CITIZENS’ SATISFACTION WITH THE ONE-STOP-SHOP AT THE PEOPLE’S COMMITTEE OF DUYEN HAI TOWN, TRA VINH PROVINCE
The aim of this study is to analyze factors affecting citizens’ satisfaction with the one-stop-shop at the People’s Committee of Duyen Hai Town, Tra Vinh Province, based on survey data of 180 people using one-stopshop services. Reliability analysis by Cronbach’s Alpha coefficients, exploratory factor analysis (EFA), and multiple linear regression models are the methods used. The research results show that there are six factors affecting the satisfaction of citizens at the one-stop-shop in Duyen Hai Town of Tra Vinh Province, including facilities,procedures, officers’ capability, serving attitude, cost and time, handling feedback.
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