Offshore Software Maintenance Methodology

Outsourcing of software maintenance is relatively new. It has been growing at a rapid rate in the last few years as companies have realigned their work-force vis-a-vis the core business. One of the main reasons for outsourcing the maintenance activity is economics. Another is the shortage of skilled personnel. Offshore maintenance (remote maintenance) can be the most cost effective approach in outsourcing. This paper presents an offshore maintenance methodology which has evolved and been refined over a three year period. The methodology encompasses both the technical and management processes. Three brief case studies highlight specific issues and their resolutions.