儿科病房对婴儿的协助:与家庭满意度相关的因素

E. Ribeiro, Luiz Henrique Nali, C. Nunes França, Tulio Konstantynier
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引用次数: 0

摘要

目的:本研究的目的是评估在巴西圣保罗一家医院托儿所就诊的家庭成员的满意度。方法:采用相似量表(qsenf10)对住院患者的熟悉度满意度进行调查。结果:大多数志愿者表示对各专科服务的满意度为81.5% ~ 100%。护理团队的平均满意度为33分,医生为36.9分,物理治疗师为19.5分,心理学家为19.0分,营养师为18.3分。另一方面,少数人对某些专业提供的服务不满意。结论:导致家庭成员不满意的主要因素与信息缺乏或信息不准确以及对特殊要求反应迟缓有关。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Assistance to infants admitted to a pediatric ward: factors associated with the family satisfaction
OBJECTIVE: The aim of this study was to assess the level of satisfaction of the family members attended in a nursery unit of a hospital in São Paulo, SP, Brazil. METHODS: A questionnaire structured on liker scale (QSEnf 10) was applied to check the levels of familiar satisfaction during hospitalization. RESULTS: Most of the volunteers indicated that are satisfied with the services provided for each specialty, ranging from 81.5 to 100%. The average satisfaction score of 33 for the nursing team, 36.9 for doctors, 19.5 for physiotherapists, 19.0 for psychologists and 18.3 for nutritionists. On the other hand, a few were unsatisfied with the services provided in some specialties. CONCLUSIONS: Among the main factors associated with the dissatisfaction of family members is related to the lack of information or inaccurate information and the delay in responding to special requests.
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