使用多标准、多利益相关者方法评估专家系统

[1991] Proceedings of the IEEE/ACM International Conference on Developing and Managing Expert System Programs Pub Date : 1991-09-30 DOI:10.1109/DMESP.1991.171731

D. Conrath, R. Sharma

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引用次数: 6

摘要

给出了一种评估专家系统质量的方法的测试结果。提出的解决方案是一种基于多标准和多利益相关者的主观评估技术。通过在北美保险业的19个地点与业务专家系统进行现场测试，确定了其有效性。结果表明，这种社会技术方法来评估专家系统是一个有希望的替代目前特设和轶事的做法。这种调查的长期目标是产生一种诊断工具，用于支持知识工程生命周期中的反馈。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Evaluating expert systems using a multiple-criteria, multiple-stakeholder approach

Test results of an approach to evaluating the quality of expert systems are presented. The solution proposed is a multiple-criteria- and multiple-stakeholder-based subjective assessment technique. Its validity was established by conducting field tests with operational expert systems at 19 sites in the North American insurance industry. The results indicate that such a socio-technical approach to evaluating expert systems is a promising alternative to current ad hoc and anecdotal practices. It is the long-term goal of such a line of investigation to produce a diagnostic tool that would serve to support feedback in the knowledge engineering life cycle.<>

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[1991] Proceedings of the IEEE/ACM International Conference on Developing and Managing Expert System Programs

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