Applied Research on the Identification Documents Management System for Auto After-sales Service Based on CRM

The identification documents (IDs) management system is designed according to the trifles of documents transfer in traditional auto after-sales service and the long cycle of claiming for compensation. The system uses the J2EE language development platform, choose Oracle 9i database and use B/S structure with the functions of IDs entry, replenishment and deduction (R&D) entry, audit, settlement, inquiries and so on. This system in DF automotive after-sales filed application shows that the system greatly shortens the processing time of documents and also shortens the cycle of compensation for claims, which directly improve the company's work efficiency, improve the maintenance service quality and service level of service station, improve the customer satisfaction and promote the ascension of station service's management level and information level. All in all, the system helps to solve some key problems in auto after-sales service management of enterprises.