图像搜索意图对用户行为和满意度的影响

Zhijing Wu, Yiqun Liu, Qianfan Zhang, Kailu Wu, Min Zhang, Shaoping Ma
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引用次数: 21

摘要

理解查询背后的搜索意图对于提高搜索性能或设计更好的评估指标至关重要。尽管在Web搜索用户意图分类和调查用户交互行为如何随意图类型而变化方面已经做了很多努力,但其中只有少数是专门针对图像搜索场景进行的。与以往基于实验室研究或大规模日志分析调查图像搜索用户行为和任务特征的工作不同,我们进行了为期一个月的现场研究,涉及来自555个搜索任务的2040个搜索查询。通过这种方式,我们从用户那里收集了相对大量的实际搜索行为数据,并进行了广泛的第一层注释。利用该数据集,我们研究了不同的图像搜索意图对用户搜索行为的影响,并尝试采用不同的信号来预测特定意图下的搜索满意度。同时,使用四个正交的意图分类法对每个搜索任务进行分类。基于行为依赖于任务类型的假设,我们分析了现场研究数据上的用户搜索行为,考察了会话特征、点击和鼠标模式。我们还将搜索满意度预测与图像搜索意图联系起来,这表明随着意图的变化,不同类型的信号在满意度预测中起着不同的作用。我们的研究结果表明了在用户行为分析和图像搜索满意度预测中考虑搜索意图的重要性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Influence of Image Search Intents on User Behavior and Satisfaction
Understanding search intents behind queries is of vital importance for improving search performance or designing better evaluation metrics. Although there exist many efforts in Web search user intent taxonomies and investigating how users' interaction behaviors vary with the intent types, only a few of them have been made specifically for the image search scenario. Different from previous works which investigate image search user behavior and task characteristics based on either lab studies or large scale log analysis, we conducted a field study which lasts one month and involves 2,040 search queries from 555 search tasks. By this means, we collected relatively large amount of practical search behavior data with extensive first-tier annotation from users. With this data set, we investigate how various image search intents affect users' search behavior, and try to adopt different signals to predict search satisfaction under the certain intent. Meanwhile, external assessors were also employed to categorize each search task using four orthogonal intent taxonomies. Based on the hypothesis that behavior is dependent of task type, we analyze user search behavior on the field study data, examining characteristics of the session, click and mouse patterns. We also link the search satisfaction prediction to image search intent, which shows that different types of signals play different roles in satisfaction prediction as intent varies. Our findings indicate the importance of considering search intent in user behavior analysis and satisfaction prediction in image search.
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