电子服务技术对减少叙利亚商业银行工作倦怠现象的影响

A. Alhannash, H.T. A. Abueissa, E. Khalimon
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引用次数: 0

摘要

本研究旨在检验电子服务技术与叙利亚商业银行员工工作倦怠之间的关系,以及除了叙利亚商业银行提供各种银行服务的技术水平外,现代技术在多大程度上有助于减少员工工作倦怠的负面表现。通过对银行员工工作倦怠水平的测试,发现电子服务技术与员工工作倦怠呈负相关。因此,现代技术有助于缓解这种现象的原因,因为这种技术易于使用,增加了银行绩效的灵活性,减少了员工犯下的错误。这表明,银行没有最新的技术,这涵盖了所有的银行服务,所以所有的都可以电子化提供。在工作倦怠方面,我们注意到叙利亚商业银行员工的工作倦怠程度较低,但部分员工在面对他们所面临的问题时存在痛苦,根据研究结果,本研究最后对叙利亚商业银行提出了一套建议。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The impact of electronic services technology in minimizing the phenomenon of job burnout in Commercial Bank of Syria
The research aims to test the relationship between electronic service technology and job burnout among employees of the Commercial Bank of Syria, and to what extent modern technology contributes to reducing the negative manifestations of job burnout among workers in addition to the level of technology used in providing various banking services at the Commercial Bank of Syria. Testing the level of job burnout that bank employees are exposed to, and the study found an inverse relationship between electronic service technology and job burnout among workers. Therefore, modern technology contributed to alleviating the causes of this phenomenon by increasing flexibility in banking performance due to the ease of use of this technology and reducing errors committed by employees. It is shown, that the bank does not have the latest technology, which covers all banking services, so that all of them can be provided electronically. As for job burnout, it was noted that there was a low job burnout experienced by workers in the Commercial Bank of Syria, but there was suffering on the part of some workers in facing the problems they are exposed to, and the research concluded with a set of recommendations for the Commercial Bank of Syria in line with the results that were reached through research.
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