Crowdsourcing transparency requirements through structured feedback and social adaptation

Transparency is one of the main requirements in business information systems with its unique characteristics, and it requires designated engineering approaches. Despite that, transparency requirements have often been studied along other mainstream requirements relating to information, such as privacy, and seldom studied as a first-class concept. In addition, the literature on transparency is mainly driven by the perspective of information providers, and a large number of stakeholders who receive or request information are usually neglected. To achieve a holistic and more efficient management of transparency requirements, we propose a conceptual framework which integrates three mechanisms of crowdsourcing, structured feedback and social adaptation. Crowdsourcing facilitates the involvement of a large, diverse group of stakeholders in transparency engineering. The use of structured feedback helps automating the process of feedback acquisition and analysis. Eventually, as transparency requirements evolve over time, social adaptation can be applied to adapt the business information system to meet the emerging transparency requirements of the stakeholders.